Invoice History

To view all the invoices for your workspace:

1. Go to Settings & members in your left-hand sidebar.

2. Click Billing in the sidebar of the pop-up window.

3. Under Invoices, you'll find a list of all your current and past invoices, each dated accordingly.

• Due: Indicates an unpaid invoice.

• Paid: Indicates a paid invoice.

• Credited: Indicates the invoice was covered by earned credits (balance shown in parentheses).

• Failed: Indicates a payment attempt that failed.

Click View invoice to see a copy of your invoice with an itemized breakdown. Check the Workspace balance for the total of your next invoice.

Note: Starting February 15, 2024, all valid billing credits will expire six months from the date they are generated. Once expired, credits cannot be reinstated.

Understanding Prorated Billing

We adjust your charges to ensure you only pay for what you use. Here’s how:

• New Members: You pay only for the portion of the billing interval they were part of your workspace. The same applies to removed members.

• Monthly to Yearly Billing: You receive a discount for the remaining time in your monthly billing interval when switching to yearly billing.

Our system calculates these amounts by multiplying the percentage of time left in your billing interval by the charges for any new members added.

Since you pay at the start of each billing interval, any changes made mid-interval are retroactively applied to your next invoice.

Billing for Adding Members

Regardless of whether you’re on a monthly or yearly plan, we review added members on a monthly basis:

• Monthly Plan: You’ll receive a regular monthly invoice for the upcoming month, which includes charges for new members. This invoice also retroactively bills you for any members added during the last billing interval.

• Yearly Plan: At the next monthly mark (on the same date you bought your plan), you’ll be billed for:

  • The amount due for each new member for the remainder of the year.

  • Retroactive charges for new members based on their time in your workspace.

Note: On Plus, Business, or Enterprise Plans, every new member added incurs an additional charge starting immediately.

Billing for Removing Members

When members are removed, our system credits you on a monthly basis:

• Monthly Plan: Credits are applied to the next monthly invoice.

• Yearly Plan: Credits are stored until your next renewal date and applied then. This will be reflected in your next annual invoice.

Why Invoice and Plan Prices May Vary

Several factors can cause variations in your invoice and plan prices:

• Member Changes: Adding or removing members during the billing interval.

• Billing Interval Changes: Switching between monthly and annual billing.

• Plan Upgrades: Changing your plan during a billing interval. Charges are prorated based on the time spent on each plan.

• Credits: Applying earned credits from referrals or other sources.

These adjustments ensure you only pay for the exact time and services you use.